Customer Service

How is it all providers are the same, the industry is a scandal. They operate a legalised scam system and get away with it!

Your broadband lies

and deceptions

are hidden in the small print.

You offer services

you are unable to deliver,

make grand declarations

of the possible,

while setting parameters

you could guide a super tanker

through.

You set your standards

in accord with an Ethernet,

wired, connection,

when all sane folk use wireless systems.

You stick stoically to your

ability to solve the problems

even when this is an

impossibility,

while refusing compensation,

or a get out of contract clause.

You keep customers on the phone

for hours and send endless

engineers to fiddle about aimlessly.

You run those 'customers' round

in ever increasing circles

in the hope they will

capitulate to your brick wall

refusals of resolution.

And you unashamedly

charge them for the privilege.

 

10/03/19

Author's Note

Reviews

[Leslie Philibert]

Like this, I`m with you on this, they are all worse than bandits....!!

[John Alexander McFadyen]

Thanks Leslie we are in the process of transferring provider and getting Super fast fibre for the first time. It costs but..........watch this space.

[andrew mitchell]

The most frustrating aspects today on modern Technology customer service and satisfaction. Getting help is time wasting at best when it should be not!

[John Alexander McFadyen]

Agreed Andrew, many thanks.

[Einstein Noodle]

very frustrating to have a legitimate issue with such a provider ..and they are pervasive in too many other areas as well...you get a robo voice and must give information in order to eventually talk with ..someone who is a language barrier ... finally get half way through re-giving all your information...get cut off...start over ...get through the info part successfully with a human ...told you must be transferred to someone else ARRRRRRRRRRRRRRRRRRRRRRGH! it is disgraceful!! here in the US i am so grateful for the power we can access in the Attorney Generals office of Consumer Protection ... they have "fixed" problems quickly ...sometimes with just the telling the "company" that you have already contacted them .... its disgraceful ... businesses are not the world me Da passed on to me ;(((( well written John ... concise, cohesive and direct ... without ranting ;)
E.

[John Alexander McFadyen]

Thanks 'E'. My wife spent almost 2 hours on the phone as I was writing this one and I had had an engineer in the house for seven hours a few days earlier, to no avail!

[Einstein Noodle]

sheeesh..i feel your pain ... my Norma and i switch hit for each other as well...blood pressure hits the roof ....we hand off ;)

[wordman]

welcome to reality my friend,the new generation of carpet beggars

[John Alexander McFadyen]

Indeed so Ron. Many thanks.

[wordman]

you`re welcome

[jacob erin-cilberto]

Yep....AT&T to a Tee....since they took over Directv...

Hours on the phone, promises, and hardly any compensation for the aggravation...Frontier for phone and internet is just as bad...especially a pain for where i live...we have so few choices if any.
j.

[John Alexander McFadyen]

I wrote this as my wife was on the phone for just under two hours. Thankfully she eventually wore THEM down (and they only disconnected the line once!) and they agree to release us from the contract without penalty and to pay us a derisory £35 compensation. The lack of choice is what allows them to behave so appallingly and they make it so difficult to contact them. Web speak to people in the Philippines who work from a script. Thankfully it is changing slowly as consumer groups begin to chip away at the power. Thanks Jacob.