PBX New Features 2025: One-Touch Call Park, Call Follow-Up via Email & More— What Pakistani Business

The latest Yeastar P-Series PBX update introduces One-Touch Call Park, Call Follow-Up via Email, an Active Call Panel for admins, and enhanced archiving. Learn how Pakistani businesses can benefit.

Yeastar has once again raised the bar with its latest P-Series PBX upgrade, introducing powerful features designed to make communication faster, smarter, and more productive for modern businesses.

Whether you run a call center in Karachi, a corporate office in Lahore, a factory in Faisalabad, or a startup in Islamabad, these enhancements directly improve how your teams handle calls, manage workflows, and collaborate in real time.

As the official Yeastar distributor in Pakistan, Advance Resources brings these new capabilities to local businesses with full deployment, integration, and after-sales support.

Let’s break down the new features and why they matter for Pakistani businesses.

1. One-Touch Call Park �" Faster Call Handling with Zero Confusion

Call parking is not new, but Yeastar’s latest update makes it simpler than ever.

Instead of typing codes or transferring calls manually, users can now park a call with a single tap �" using their Yeastar-supported IP phone, Linkus UC Client, or softphone.

�" Why This Matters for Pakistan

• Receptionists in hospitals, hotels, schools, and offices can manage callers more efficiently.

• Sales and support departments can park callers instantly while retrieving information.

• Managers and supervisors can pick up parked calls from any device.

This reduces mistakes, speeds up response times, and ensures callers never feel “lost” during transfers.

2. Call Follow-Up via Email �" Never Miss a Customer Callback Again

One of the most powerful additions in this update is Call Follow-Up via Email.

After a missed call, abandoned call, or voicemail, the PBX automatically sends a detailed email so teams can follow up immediately.

The Email Summary Can Include:

• Caller name & number

• Timestamp

• Call type

• Call duration

• Queue or extension information

• Voicemail attachment (if any)

�" Why This Matters for Pakistani Businesses

Many organizations in Pakistan still struggle with missed calls, especially:

• Retail brands

• Universities & schools

• Clinics & hospitals

• Real estate companies

• Online stores

• Call centers

Instant email alerts ensure important leads and customer queries are never ignored.
It strengthens customer service, boosts response time, and increases conversion rates.

3. Active Call Panel �" Real-Time Visibility for Administrators

Administrators and supervisors now get a more powerful Active Call Panel inside the PBX dashboard.

This allows authorized staff to:

• See all active calls

• Monitor call status

• Track queue activities

• View which agents are talking, ringing, or idle

• Identify missed or abandoned calls

• Intervene when needed (monitor, whisper, or barge-in)

�" Perfect for Call Centers & Support Teams in Pakistan

Call centers across Lahore, Karachi, Rawalpindi, Islamabad, Multan, and other cities can use this to improve:

• Agent productivity

• SLAs

• Customer satisfaction

• Call quality & compliance

It provides managers with real-time control �" especially valuable for BPOs, helplines, banks, courier companies, and e-commerce support centers.

4. Enhanced Archiving �" Better Compliance, More Storage Options

The new archiving upgrade makes file management easier, allowing:

• Scheduled backups

• Call recordings archive

• Flexible storage paths

• Off-site backup options

• Improved management of PBX data

�" Why Pakistani Enterprises Benefit

Industries like:

• Healthcare

• Finance

• Logistics

• Government

• Education

…all need secure call recording storage for auditing and compliance.

The improved archiving reduces manual work and ensures that important communication data stays safe, traceable, and easy to restore.

How Pakistani Businesses Can Use These New Features

🏢 Corporate Offices

Faster routing, fewer missed calls, and central monitoring.

🏫 Schools & Universities

Parents and staff get immediate follow-up. Admin teams work more efficiently.

🏨 Hospitality

Front desk can park calls instantly and improve guest communication.

🏬 Retail & E-commerce

No lead goes unattended thanks to email reminders.

�"� Call Centers

Better queue management, improved analytics, real-time monitoring.

Advance Resources �" Official Yeastar Distributor in Pakistan

Advance Resources proudly provides:
�" Genuine Yeastar P-Series PBX systems
�" Linkus UC setup for mobile & desktop
�" Contact center implementation
�" Call recording storage & archiving solutions
�" Installation, support & maintenance across Pakistan
�" Best market pricing for Yeastar hardware & licenses

Serving businesses across:
Lahore, Karachi, Islamabad, Rawalpindi, Multan, Faisalabad, Sialkot, Peshawar, Quetta and nationwide.

Final Thoughts

Yeastar’s latest PBX update introduces exactly what modern Pakistani businesses need:
Speed, automation, visibility, and smarter communication.

With features like:

• One-Touch Call Park

• Call Follow-Up via Email

• Active Call Panel

• Enhanced Archiving

…your organization can handle communication more professionally, more efficiently, and with better customer satisfaction.

For deployment, consultation, or best prices, Advance Resources is your trusted Yeastar distribution partner in Pakistan.